Returns & Exchanges: Made with love, handled with care ♡

Receiving one of our boxes is a magical moment! However, we know unforeseen things happen. Since we work with personalized dreams made to order, we want to explain exactly how our return and exchange process works, always with complete transparency.

Why are our products unique?

The vast majority of our lovely items are produced on demand and personalized exclusively for you (with that special name, date, or theme you chose). This means that the piece was made solely for your order and cannot be put back on sale.

🌸 About the 7-day window and Order Analysis

We understand that sometimes minds change. As a courtesy, we offer the possibility of a 7-day return window, but please note: this does not automatically apply to all orders.

Since we deal with customization, all requests will undergo a prior analysis. We will verify if the item can return to stock or if it was an exclusive creation that makes a return unfeasible.

How to request an analysis?

We want to hear you and resolve everything as sweetly as possible. Here is how to reach us:

1. Via WhatsApp (Quick & Practical):
Send a loving message to (19) 99265-1002 telling us what happened. Our team will analyze your case with full attention.
2. By Email (For detail lovers):
Write to [email protected] with your name, order number, and the reason. We will reply as soon as the analysis is complete!

Important rules for Analysis

So that we can evaluate your exchange or return request, we need you to follow a few little steps:

Deadline: Contact must be made within 7 calendar days after receiving the box.
Product Condition: The item must be intact, with no signs of use, washing, or odors, and in its original packaging.
Personalization: Items with names, dates, or personal photos have stricter rules, as they are made exclusively for you.

What happens after I request it?

You contact us explaining the situation.
Our team performs the order analysis (checking if it is a custom item or a standard line item).
If the exchange or return is approved, we send you the shipping instructions.
As soon as the piece arrives back to us, we finalize the process with a refund or exchange.

Tips to get it right the first time!

To ensure your order arrives perfectly and to avoid the need for exchanges (especially on custom items):

✨ Check the measurements: Carefully compare your measurements with the description.
✨ Attention to detail: Colors may vary slightly from screen to fabric.
✨ Questions? Call us! Before closing the order, our WhatsApp is open to help you.

We are here to turn your idea into reality. Any questions, count on our humanized support! 💖
Criativa Estamp Team